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Mafi Protection 360° Exclusions

Before submitting a claim, please make read the following to make sure it is covered.

Mafi Protection 360° does not cover:

  • Area rugs constructed of any materials other than synthetics, wool and/or silk.
  • Any stain or damage not specifically listed under the Coverage section above.
  • Any stain or damage occurring prior to or during delivery, while area rugs are being moved between residences or into or out of storage.
  • Any stain or damage caused by medical incontinence.
  • Odors.
  • Repetitive stains of the same type from the same source.
  • Damage caused by pets (except bodily fluids).
  • Damage caused by failure to comply with the manufacturer’s instructions for use.
  • Stains, color loss or damage resulting from cleaning methods or products other than those recommended by the manufacturer.
  • Any stain or damage caused by oil, mold or mildew.
  • Any stain caused by bleach, acid, or any other caustic solutions.
  • Any stain or damage caused by any independent contractor, such as but not limited to, plumber, painter or other service or maintenance personnel.
  • Any stain or damage caused by sun fade, smoke, fire, flood or other natural disaster, theft, vandalism or illegal act.
  • Damage caused by structural problems, appliance malfunctions and any resultant leak therefrom.
  • Area rugs that are used for commercial, institutional or rental purposes.
  • Willful abuse or misuse of the covered item(s); area rugs that have been neglected, abused or are in an unserviceable condition.
  • Any stain, soiling or damage resulting from everyday use or that has built up over time, e.g. hair, body or suntan oils and/or lotions. Signs of soiling include darkened areas where the body comes into contact with the area rug. These darkened areas are signs of overall soil build-up, which is not covered by this Plan. General maintenance and overall cleaning of the area rug is your responsibility.
  • Wear-related issues, such as but not limited to, fading, wear and tear, seam separation, stress tears, pilling or fraying.
  • Defects of material or workmanship.

If you would like to submit a claim and your incident is not one of the above, click here to continue with the claims submission process.